Return & Exchange
Returns & Exchanges Policy
We hope you and your pup love your order! If something doesn’t fit quite right, our return and exchange process is designed to be simple and convenient.
Eligibility Requirements
To ensure a smooth return or exchange, items must meet the following conditions:
Apparel Goods: Must be in new condition with tags attached and original packaging included. Items must be free of odor and dog hair.
Walk Collection: Must be in new condition, returned with original packaging, and free of odor and dog hair.
Exchanges
Contact [email protected] within 30 days of delivery to initiate an exchange.
All items are subject to inspection and must be returned in new condition.
First-order exchanges are free. This ensures you receive the correct size on your initial purchase.
For subsequent exchanges, return shipping costs are the customer’s responsibility.
Once your return is received and approved, your exchange item will be shipped.
Returns
Contact [email protected] within 30 days of delivery to request a return.
Return shipping costs are the customer’s responsibility.
Items must be in new condition. A $7 restocking fee will apply if returned items show signs of wear.
All returns are subject to inspection. Approved returns will be refunded or issued as store credit once received.
Final Sale Items
Final Sale items are offered at deeply discounted prices and are non-returnable, non-exchangeable, and non-refundable. Please review sizing carefully before purchasing.
Defective or Incorrect Items
If you receive a defective item, please contact [email protected] within 3 business days of delivery for resolution.
If your order is incorrect or missing items, notify our customer service team as soon as possible so we can promptly correct the issue.
